- The horse is in a stable/yard, clean and ready to be assessed for the appointment time
- The client brings all equipment usually used/ridden in to the appointment
- A handler for the horse must be present at all times
- Ridden assessments will take place for all appointments unless previously arranged/special circumstances which will be discussed prior to the appointment taking place
- The usual rider must be present to allow for a ridden assessment
- Alterations and adjustments are charged separately to mileage and fitting fees
- Alterations/adjustments will be carried out on site if possible, but some alterations/adjustments will require the saddle taking off site, the client will be informed if this is necessary
- Checking a second saddle on the same horse is chargeable
- Fitting fees will not be waived if a saddle is purchased
- Appointments cancelled by the client with less than 24 hours notice will still be charged the assessment fee
- Upon being offered an appointment the slot will be held for 48 hours before being offered elsewhere, unless agreed otherwise
- It is advised that a newly purchased saddle is to be checked within the first 3 months of purchase to monitor the ‘bedding in’ period, this appointment is chargeable
- Bespoke orders require full payment at time of ordering
- The National Saddle Centre accept payment by cash, card or BACS, where possible we request payment on the date of the appointment, or no later than 3 weeks post appointment
- As per the Society of Master Saddlers Code of Conduct; we request to be informed if another saddle fitter has assessed your saddle within the 6 months previous to our visit. This will be discussed with the client and with the clients permission we appreciate the opportunity to contact the previous saddle fitter, in order to avoid any conflict of interest situations.
- The client must inform The National Saddle Centre of any diseases/contagious illnesses on the yard prior to arrival
- Saddles fitted and purchased from The National Saddle Centre can be returned within 30 days of purchase
- If returned between 14 and 30 days of purchase a 15% usage fee will apply, this will be deducted from the refund due
- Any mileage or fitting fees will not be refunded
