Contact - National Saddle Centre

Frequently Asked Questions

Before you get in touch you might find the answer to commonly asked questions here:

How long will it take for my order to arrive?

You will usually receive your order within 3 working days.

I need to cancel my order

If for some reason you need to cancel your order, then get in touch with us as soon as possible. Either call +44 (0)7743 012778 or email sales@nationalsaddlecentre.co.uk with your order number.

I need to amend or add products to my order

If for some reason you need to amend or add an item to your order, then please get in touch with us as soon as possible. Either call +44 (0)7743 012778 or email sales@nationalsaddlecentre.co.uk with your order number.

Do you ship worldwide?

Yes, we do. However, please allow a little longer for your order to arrive.

I need my products ASAP, what can I do?

You will usually receive your order within 3 working days. But if you need it sooner, please get in touch with us before you order and we will see if we can do anything to speed it up. Either call +44 (0)7743 012778 or email sales@nationalsaddlecentre.co.uk

What is needed for my saddle fitting appointment?

A FLAT, HARD SURFACE – To assess the horse in hand.
AN AREA WHERE THE HORSE CAN BE RIDDEN – In order to correctly fit a saddle to the highest possible standard, the horse must be ridden in the saddle by its usual rider to allow for dynamic assessment of the saddle.
JUMPS – If a jump saddle is being assessed it is sometimes useful to see the horse being jumped in the saddle.
RIDER’S PRESENCE – The saddle fitter must be able to see the saddle being ridden in by the usual rider as it it important that the saddle fits the rider as well as the horse. If the saddle does not fit the rider this can have negative implications for the horse.
BE SUITABLY ATTIRED – Riding clothes are recommended with a correctly fitted riding hat.
TACK – A saddle pad, girth, stirrups and stirrup leathers are required. Any pads/extra equipment being used with the saddle will be required at the fitting for the fitter to assess the fit of the saddle while using this equipment.
PRESENTING A WELL GROOMED ANIMAL – This isn’t merely for cosmetic purposes. The marks left on a well groomed horse’s back after removing the saddle can be helpful in identifying any unwanted saddle movement.

I have forgotten my password or can’t login to my account

If you have forgotten your password, please click here to reset it. If you are still having issues, please email sales@nationalsaddlecentre.co.uk

I’ve received my order but it is incorrect or damaged

We are sorry to hear that your order isn’t as expected. Get in touch with us as soon as possible with your order details and the issue. Either call +44 (0)7743 012778 or email sales@nationalsaddlecentre.co.uk

I haven't received an order acknowledgement yet

Sometimes it can take up to an hour or so to receive an order acknowledgement email. However in the mean time, please check your spam and or junk folder as it may be in there. If after a couple of hours you still don’t have it, please email sales@nationalsaddlecentre.co.uk

Why hasn't my order been accepted?

There are a number of reasons why your order may not have been accepted, usually to do with your card payment provider. Please either try again using a different payment method (such as PayPal). If this still doesn’t work, please email sales@nationalsaddlecentre.co.uk

Send us a message

CONTACT INFO

NSC National Saddle Centre Ltd
Foxbrook Farm, Old Warwick Road
Rowington, Warwick CV35 7AA

Visits by appointment only

Call: +44 (0) 7743 012778
Email: sales@nationalsaddlecentre.co.uk

OPENING HOURS

Please Note: Visits are welcome but by appointment only, please contact us to arrange.

Monday	10:00 – 16:30
Tuesday	10:00 – 16:30
Wednesday	10:00 – 16:30
Thursday	10:00 – 16:30
Friday	10:00 – 16:30
Saturday	CLOSED
Sunday	CLOSED

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